Code of Ethics

DH Business Support (hereinafter, ‘the Company’) is committed to maintaining the highest standards of integrity and professionalism in our relationship with clients, employees, and stakeholders. This Code of Ethics serves as a guideline for ethical conduct and helps navigate the path to accomplishing our mission to support businesses.

Our team firmly believes that people are our most important asset in achieving business success. Our staff are our key assets, and we aim to look after their interests to support them in working effectively and efficiently.

Our business relies on the commitment, enthusiasm, professionalism, and goodwill of our employees to produce the high level of service standards we are all seeking and to maintain and enhance the reputation of the Company.

A set of core standards of behaviour has been developed to support our aim to continually improve our performance. This means providing a consistent, high-quality service to both clients and colleagues. The core standards are:

1. Integrity

1.1 Honesty: We will act with honesty, transparency, and fairness in all our dealings and communications.

1.2 Confidentiality: We will protect the confidentiality of all proprietary information, ensuring it is not misused or disclosed unlawfully.

1.3 Accuracy: We are dedicated to providing accurate and reliable information and services to our clients.

2. Professionalism

2.1 Competence: We will maintain a high level of competence and continually enhance our professional abilities.

2.2 Respect: We will respect all individuals, valuing diversity and treating everyone with dignity and courtesy.

2.3 Responsiveness: We are committed to being responsive and responsible in addressing the needs and concerns of our clients.

3. Accountability and Responsibility

3.1 Compliance with Laws: We will conduct our business in compliance with all applicable laws, regulations, and standards.

3.2 Conflict of Interest: We will act in the best interest of our clients and avoid situations that may conflict with our professional duties.

3.3 Environment and Sustainability: We are committed to operating in an environmentally responsible manner and promoting sustainability.

4. Client Relationships

4.1 Trust: We will build trust by meeting our commitments and acting in the best interest of our clients.

4.2 Communication: We will maintain open and honest communication with our clients, ensuring they are well-informed.

4.3 Conflicts Resolution: We will address and resolve any conflicts with clients in a fair, amicable, and prompt manner.

5. Employee Welfare and Development

5.1 Fair Treatment: We will treat all employees fairly, providing equal opportunities for development and advancement.

5.2 Safe Environment: We will maintain a safe, inclusive, and supportive working environment.

5.3 Learning and Development: We will encourage continuous learning and development of our employees.

6. Community Engagement

6.1 Community Support: We will actively engage with and support the communities in which we operate.

6.2 Social Responsibility: We are dedicated to being socially responsible and contributing to the well-being of the community.

6.3 Ethical Conduct: We will act ethically in all our community interactions, promoting the values of the Company.

Implementation and Review:

This Code of Ethics will be regularly reviewed and updated to meet the evolving needs and expectations of our clients, employees, and stakeholders. All members of DH Business Support are expected to uphold these principles and report any violations. We are committed to fostering an environment where ethical conduct is recognised, valued, and exemplified by all. To summarise, we will ensure that:

• The best at what we do: We work hard to provide services of the highest standard, tailored to exceed the needs, wants, and expectations of our clients.
• A great place to work: We ensure that we have a calm and inviting environment to work in so that people want to be there and be a part of what is happening.
• Good communications: Greet clients and colleagues in a polite, friendly, and personalised manner. Communicate relevant information clearly and accurately. Handle all client and colleague inquiries, instructions, and complaints promptly, willingly, accurately, and efficiently.
• Understanding and straightforward: Demonstrate a pleasant, enthusiastic, and helpful manner when dealing with clients and colleagues.
• Empowered: Positively challenge existing processes in order to improve the quality of service and remove the barriers that impede us from deepening our relationship with clients.
• Independent, professional, honest, and trustworthy: Act in an open and honest way, recognising that personal conduct reflects on the company. Maintain appropriate standards of responsible behaviour, dress, and appearance.
• Teamwork: Sharing knowledge, best practices, and experience to support colleagues in the achievement of their goals. Leading by example, contributing to team morale. Actively contributing to the overall team effort. Treating all colleagues with dignity and respect while placing team goals before individual goals if appropriate.
• Quality services: Take pride in providing excellent client service and take personal responsibility for getting things right the first time.
• Excellent reputation: Remember that our business success is based on word-of-mouth referrals; we are only ‘as good as our last job’.
• Respect for staff and clients: We should welcome feedback and readily apologise when mistakes have been made. Address all matters, particularly difficult issues, with frankness, facts, and tact. Ensure commitments given are achievable and fully honoured.
• Flexible, responsive, and innovative: Adopt a ‘can do’ approach and take appropriate action to meet the needs of clients and colleagues.
• Top client service: Treat all clients and colleagues with dignity and respect, ensuring that each client receives the very best service.